With various professional experiences in both enterprise and startup spaces, I gravitate towards ambiguous challenges with heartfelt curiosity and a keen drive to improve people's quality of life through design. I also enjoy supporting communities and developing people's futures as a:
- Career Coach @ CareerCoach.Design where designers seek ways to level up their career paths through personalized coaching 💝
- Logistics Manager of the Exhibit Hall @ Dream Con, a blerd event garnering 25K+ attendees and $12 million+ in local economy dollars 💰
911 supervisors need a clear view of their PSAP's performance data so that their analysis can support future budgeting, equipment, and staffing needs.
How can simple visual updates clarity Eclipse's purpose for better government funding of 911 call centers?
Existing dispatchers were struggling to use RapidDeploy’s CAD platform Nimbus to deploy available response units in a swiftly effective manner.
How can a redesign of the information overload help dispatchers identify accurate incident and unit information in a more cohesive manner?
The relatively small support teams are expected to address the needs of thousands and potentially millions of cloud customers. Meanwhile, users are left hanging for resolution to their challenging technical issues.
What are quick wins to improve IBM Cloud Support's usability?
How might a new search experience better support customers searching on the IBM Cloud platform so that we regain their trust and continuously build a better search output over time?
In-app Docs searches doubled on average from 8,000 to 16,000 weekly with a total of over 1 million searches in 2019.
Inconsistent styling and outdated files impede user trust of digesting information. How might we improve consistency across visual styling, ease the creation process, and elevate user trust of documentation information?
Read moreIt's even harder without design. Let's make together.
